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Frequently Asked Questions
Find answers to the most common questions about our skincare products, orders, shipping, and usage.
No. All sale orders are final and cannot be cancelled, modified, or changed once placed. Please double-check your order details and address before checkout.
No orders can be cancelled or edited during the sale period. If you’ve placed an order a couple days before the sale, that is still not a ground for cancellation.
Returns will only be accepted for products that are physically damaged, have physical defects or if an incorrect product has been shipped. We request you to reach out to us on WhatsApp or via email on with an unboxing video, and photos showing the damage, defect or incorrect/ missing product, within 24 hours of receiving the order.